Using the word 'sorry' can really help when dealing with journalists

The mass media might not agree with this but they are merely the conduit through to the general public. And that public has a real love affair with the word 'sorry', so why not use it when you have to in any media encounter

In my country, Australia, we had a gigantic example of this in February 2008 when then new Rudd government formally apologised to our aborigines for the way whites had treated them in the past. The words were simple, yet powerful - "For the pain, suffering and hurt of these stolen generations, their descendants, we say sorry. To the mothers and the fathers, the brothers and the sisters, for the breaking up of families, we say sorry. And for the indignity and degradation thus inflicted on a proud people, we say sorry."

While words alone will not be enough to fix the ongoing plight of our aborigines, this gesture had an enormously positive impact on the Australian psyche, both white and black while at the same time highlighting the meanness of the previous administration in not offering that apology. Why didn't they? For the same reason that most organisations still refuse to apologise when they get things wrong - the lawyers have moved in and convinced them that they'll suffer financial consequences if they say 'sorry'. That's a load of rubbish. Even our John Howard government had received expert advice that apologising to our aborigines would not mean admitting financial liability for the current generation of whites - yet he still choose to refuse them that solace. Is it any wonder that he not only lost government but his seat in Parliament as well.

In December 2007 another example came out of the USA when the CEO of the Facebook social network site, Mark Zuckerberg, apologised for breaching user privacy in the pursuit of profits. Basically, his Beacon system alerted users' friends to what they were buying on other sites like eBay. Following a heap of bad press, his initial silence on the topic and, not to forget Coca Cola cancelling its ads, Zuckerberg said: "We simply did a bad job with this release and I apologise for it."

Earlier that year Ribena had to apologise to Australian and New Zealand customers for selling childrens' drinks with less than the advertised level of Vitamin C. The Australian Managing Director John Sayers said: "We have to say sorry. We've messed up. We made mistakes." The company launched a special TV campaign in both countries and, again, said sorry for what had happened. Since then, I've seen no negative publicity about this incident or indeed about Ribena or parent company GlaxoSmithKline.

So, saying 'sorry' can indeed help in a media encounter.

Article Source: http://www.contentspool.com

Graham Kelly is a media trainer who's helped lots of executives and community leaders in nine different countries handle the media more confidently. If you like his top 10 mistakes listed here, you might like to check out his set of 95 media training tips and five articles on key training points.

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