Search:

crm kpi tagged articles (0-4 of 4)

  • The Importance Of Proper CRM KPI Implementation - Call centers all over the world exist for one sole purpose, and this is to make things more convenient for the end users of the companies they work for. Ironically, the mere act of contacting a call center representative is far from boasting convenience, as it should. Have you ever tried contacting a call center to report, let’s say a product defect, or just to ask for technical support regarding products and services? If you have tried, then you surely must have gone through pressing so many prompts just to get a live person at the end of the line. And when you do talk to that live person, the line just goes dead. Now, how frustrating is that? What’s more, this is just one of the many frustrating things that can occur in any call center setting.
  • Measuring Customer Service Performance - CRM KPI - “Thank you for calling XYZ Widgets. Can I help you?” CLICK. How many times has that happened? A person works through a myriad of push buttons that would puzzle the most obsessive Sudoku junkie and then, after 15 minutes of finger exercise when they finally reach an actual person the line inexplicably goes dead. Who's to blame? Is it the fault of the telephone company? Has technology once again run amok? It's more likely that the caller has been the victim of a poorly thought out Customer Service Performance KPI.
  • Keeping A Customer Relationship Scorecard - Keeping a customer relationship scorecard can help your business employees be aware of their duties and the way they are supposed to interact with customers on a regular basis. The customer relationship scorecard is a simple and effective way of keeping track of how well your business does in relationship with customers on an ongoing day to day basis. By providing a clear definition of what you expect and desire from employees and staff, the customer relationship scorecard can effect a communicating of desires to your customer relationship team in general.
  • Customer Relationship Management And The CRM Scorecard - If you ever ever been in a customer relationship management job, yet likely struggle with ways to effectively increase your customer relationship management efficiency and find a way to clearly communicate the goals and standards of the CRM mission statement. The CRM scorecard can be very helpful in assessing the effectiveness of your customer relationship management effort. CRM scorecards are simply a preprepared document that allows a CRM organization to understand their strengths and weaknesses by assigning a value to each aspect of the CRM relationship and give it a priority relative to the rest of the published aspects on the CRM scorecard.

[1]»
Sign Up for a free Content Spool article directory account or learn more.
{ARTICLEMENU}
Submit Articles
Member Login
Top Authors
Most Popular Articles
Submission Guidelines
Ezine Notifications
Article RSS Feeds
Share This Page:

Add to Onlywire
New Stuff
About Us
Link to Us
Contact Us
Privacy Policy
Terms of Service
Sitemap
Customized by crm kpi

Produced in Cooperation with Content Spooling Network.

© 2007 Expert Insiders, LLC. All Rights Reserved.
ContentSpool.com is free for both publishers and authors to use and is supported entirely from advertising revenue.
Use of our service is protected by our Privacy Policy and Terms of Service.